Trainee in Customer Operations

Are you ready to kick‑start your career in a global organization where learning, collaboration, and continuous improvement are part of everyday work?

Join us as a Customer Operations Trainee and become part of our dynamic department. As one of the world’s leading dairy companies, we value curiosity, willingness to learn, and an open mindset. This role offers an excellent opportunity to get hands-on experience in order management, customer service and stakeholder collaboration. Gain exposure to customer related processes in EU zone, and support daily operations while learning from experienced colleagues.

How You Will Make An Impact

As a Trainee in the Central Europe Team, you’ll support daily processes to support seamless order to delivery process. You will gain experience in order management, query and claims handling, customer service activities and collaborate with internal partners.

You will join our Global Shared Services Centre in Gdańsk, working closely with colleagues across Customer Operations.

Specifically, you will be responsible for

• Entering customer orders into the system and managing the order inflow.
• Providing updates to customers regarding their order status, delays, or issues.
• Handling customer inquiries and complaints related to orders, such as incorrect items, damaged goods, or delayed shipments via different channels (phone/email).
• Cooperates with various departments throughout the order lifecycle.

What Will Make You Successful

We’re looking for someone who is eager to learn, curious about finance processes, and ready to take their first steps in customer operations.

To succeed in this role, you should have

• Customer centric & solution-oriented approach
• Digitally proficient and digitally curious
• English fluency (written and spoken)
• A positive attitude, attention to detail, and willingness to learn new tools and processes
• Flexibility to work during the weekends and public holidays.

Please note that this role requires you to be in the office 50% of the time + one additional day (monthly).

We are committed to salary transparency and will discuss the salary range and benefits before the first interview.

What do we offer?

• International operating environment
• Medical care & life insurance
• Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
• Scandinavian working style & no dress code
• Trainings with experts & professional induction & development programs
• Financial support of your education
• Relocation package
• Referral program for employees
• Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
• Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
• Flexible working time and home office work possibility depending on business needs
• Additional holiday depending on length of employment (up to 4 days)
• Fully paid 30 min. break

… while in the office you can also use some of below

• Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
• Spacious canteen, delicious coffee and tea available on every floor in special designed spots
• Chill-out rooms with X-box, pool table, board games, football table and swing

Shape the Future of Dairy

Arla is a global leader in the dairy industry, committed to enabling good food choices that make life better, providing people with natural, sustainable nourishment, while taking care at every step to ensure Arla is a choice they can feel good about. If you are looking to shape the future with an ambitious global cooperative that truly cares about your growth, where everyone feels valued and empowered, and collaboration is the core of culture, Arla is a choice you can feel good about.