Customer Success Intern
We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease.
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress.
<a href="https://www.progress.com/digital-experience" target="_blank" title="https://www.progress.com/digital-experience">Progress Digital Experience (DX) product group empowers organizations to rapidly build and deploy human-centered, AI-powered digital experiences - from apps to websites - that drive customer acquisition, retention and competitive success. Progress DX offers the best solution designed for developers and marketers alike. Join us as a Customer Success Intern and help us do what we do best: propelling business forward.
Please note this 6-month intern position offers flexible work hours once the university year starts and a hybrid work model (onsite and work from home).
In This Role, You Will
- Support the Customer Success team by helping respond to customer questions via email and chat, with guidance and training
- Learn how to onboard new customers and assist them with basic product setup and first steps
- Help keep customer information organized and up to date in internal systems (e.g., CRM tools)
- Assist in reviewing basic customer activity data to spot users who may need extra support
- Collect and organize customer feedback to help the team understand user needs and improve the product
Your Background
- Passion for working in a dynamic, client-facing setting
- Enthusiastic, driven, and confident personality
- Go-getter, systematic, and organized
- Fluency in English is a must
- Interest in systems and tools (Salesforce, HubSpot, etc.)
What We Offer In Return Is The Opportunity To Join a Talented Team Of Bright And Nice People And Also To Enjoy
- A generously paid internship program
- 15 days’ vacation for 6 months + an extra day off for your birthday
- A dedicated mentor and a detailed onboarding plan to get up to speed
- A possibility of future job opportunities based on performance and hiring needs after the internship
- Premium healthcare and dental care coverage
- A modern office with a well-equipped gym onsite
- And many other perks!